Standard Return Policy: Any product purchased from Altrec between 1/1 and 10/15 may be returned within 30 days for credit or exchange, as long as it is unused, tags attached, and in its original condition.
Holiday Return Policy: Any product purchased from Altrec between 10/16 and 12/31, may be returned by 1/31 for credit or exchange, as long as it is unused, tags attached, and in its original condition.
All sales on the following types of product are FINAL and cannot be returned:
You may contact our Customer Service department to arrange for returns and receive a Return Merchandise Authorization (RMA) number. Please call 1-800-369-3949 with any questions.
We're available: Mon-Fri: 7:30am-4:00pm PST, Sat-Sun: CLOSED.
All 2015 Gear is Excluded
Price Matching Guarantee
Call Now: 1-800-369-3949 for your Price Match!
At Altrec.com, we offer the best Price Matching guarantee on all our products. If you find an advertised price lower than ours from a legitimate authorized internet retailer and you meet the eligibility requirements, we will match that price.
You are eligible for price match if your request meets the following conditions:
When requesting a price match, please be aware that prices will be compared on the following criteria:
How do I submit a Request?
Shopping at our site is safe, and we guarantee it. All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the corner of your browser screen.
If you would prefer not to place your order on-line, please call our Customer Service at 1-800-369-3949. One of our customer service representatives will be happy to assist you.
We guarantee that if we place an item on sale less than 7 days after you bought it at full price, just let us know and we will happily refund you the difference. This offer only applies to purchases made within the last 7 days, and only if we have the same size and color of that item in stock at the time. This offer does not apply to special sales, use of gift certificates, rebates or gift with purchase promotions.
Simply contact us within 7 days of your purchase by email with our Email Form or by phone at 1-800-369-3949.
US Orders: No Sales Tax on orders shipped outside Minnesota.
International Orders: Applicable sales tax for a particular country might be applied at time of delivery.