At Altrec, we like to hear what our customers have to say about us, our gear, their gear, their experiences, and we do our very best to answer questions along the way. Being headquartered in Central Oregon allows us to recruit top outdoor enthusiasts to our team: rock climbers, mountain bikers, skiers and kayakers who are true experts in the gear and apparel that we sell. We make it our mission to make you happy and get you on your way to your next outdoor adventure.
If our services are not meeting your expectations, please call us directly at 800-369-3949.
Read what some of our customers have said in 2014:
"Very pleased with customer service. Item received before Christmas did not fit my daughter so I spoke with customer service about returns and reorder and he was very helpful!"
"Altrec had a great sale price on a specific item I was looking for so I was immediately interested. They even had my size, which is not common for a sale priced item like this. I'm very pleased with my purchase from altrec.com and I plan on continuing to buy from them in the future."
"Altrec has a great variety and good prices. The outlet prices are awesome! And the person that I live chatted with was very helpful in helping me make the decision of which boot to purchase."
"Altrec is a trustworthy site and offers great products that are hard to find other places. The shopping experience has always been good for me. Thanks!"
"Altrec was a great find for me. I easily found what I was looking for. The prices were good, shipping free and expeditious. Overall, an excellent shopping experience."
"Everything I've purchased from Altrec has been very high quality at a great price! I would (and have) recommend this online store to anyone!"
"Great competitive prices and has become one of the first places I look when shopping for specific items or want to simply treat myself or someone in my family. Great winter gear too and some of my favorite brands!"
"Great deals and painless website purchasing made this a great experience. I purchase items from Altrec every 4 months or so and have never had a bad experience. Highly recommend."
Source: Altrec.com Bizrate Customer Survey Responses 2013, 2014
Altrec communicates with customers and responds to customers across many platforms. This is a list of platforms beyond Altrec.com where you can see Altrec ratings and reviews from existing customers, and leave your own. If you post an Altrec review, rating, or comment, and require a follow-up we will do our best to post comments on the review site directly - or you can always contact us directly if your expectations have not been met.Altrec Customer Review and Rating Platform Services:
And if this still isn't enough, and you want to talk to us some more - we're always here for you:
Mon-Fri: 7:30am-4:00pm PST