Read Altrec reviews, product reviews, and more from Altrec customers
At Altrec, we like to hear what our customers have to say about us, our gear, their gear, their experiences, and we do our very best to answer questions along the way. Being headquartered in Central Oregon allows us to recruit top outdoor enthusiasts to our team: rock climbers, mountain bikers, skiers and kayakers who are true experts in the gear and apparel that we sell. We make it our mission to make you happy and get you on your way to your next outdoor adventure.
If our services are not meeting your expectations, please call us directly at 800-369-3949.
Read what some of our customers have said in 2014:
"Very pleased with customer service. Item received before Christmas did not fit my daughter so I spoke with customer service about returns and reorder and he was very helpful!"
"Altrec had a great sale price on a specific item I was looking for so I was immediately interested. They even had my size, which is not common for a sale priced item like this. I'm very pleased with my purchase from altrec.com and I plan on continuing to buy from them in the future."
"Altrec has a great variety and good prices. The outlet prices are awesome! And the person that I live chatted with was very helpful in helping me make the decision of which boot to purchase."
"Altrec is a trustworthy site and offers great products that are hard to find other places. The shopping experience has always been good for me. Thanks!"
"Altrec was a great find for me. I easily found what I was looking for. The prices were good, shipping free and expeditious. Overall, an excellent shopping experience."
"Everything I've purchased from Altrec has been very high quality at a great price! I would (and have) recommend this online store to anyone!"
"Great competitive prices and has become one of the first places I look when shopping for specific items or want to simply treat myself or someone in my family. Great winter gear too and some of my favorite brands!"
"Great deals and painless website purchasing made this a great experience. I purchase items from Altrec every 4 months or so and have never had a bad experience. Highly recommend."
Altrec communicates with customers and responds to customers across many platforms. This is a list of platforms beyond Altrec.com where you can see Altrec ratings and reviews from existing customers, and leave your own. If you post an Altrec review, rating, or comment, and require a follow-up we will do our best to post comments on the review site directly - or you can always contact us directly if your expectations have not been met.
Altrec Customer Review and Rating Platform Services:
Some of Altrec's Top Reviewed Products
Seattle Sombrero Gore-Tex Hat
Newport H2 Water Shoes
Newport H2 Sandals
Targhee II Mid Hiking Boots
Targhee II Hiking Shoes
And if this still isn't enough, and you want to talk to us some more - we're always here for you:
FREE Shipping on $50 orders - limited to shipments within the 48 contiguous United States. No P.O. Boxes
Simply choose the Standard Shipping option during checkout
Some Special Orders and some large, heavy items such as kayaks, bikes, surf and paddle boards, large inflatables, large towables, travel bags, and board bags with wheels may require additional handling charges and may not qualify for free shipping.
Brands that CANNOT be shipped internationally:
The following brands can only ship to the States (orders that are shipping to FORWARDING COMPANIES are not able to be processed with restricted items, please submit your order with an address that is from a Family Member or Friend that is within the US):
Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
Standard Return Policy: Any product purchased from Altrec between 1/1 and 10/15 may be returned within 30 days for credit or exchange, as long as it is unused, tags attached, and in its original condition.
Holiday Return Policy: Any product purchased from Altrec between 10/16 and 12/31, may be returned by 1/31 for credit or exchange, as long as it is unused, tags attached, and in its original condition.
All sales on the following types of product are FINAL and cannot be returned:
All load-bearing climbing equipment and related hardware.
You may contact our Customer Service department to arrange for returns and receive a Return Merchandise Authorization (RMA) number. Please call 1-800-369-3949 with any questions.
We're available: Mon-Fri: 7:30am-4:00pm PST, Sat-Sun: CLOSED.
We'll Match All Competitor Pricing!
All 2015 Gear is Excluded
Price Matching Guarantee
Call Now: 1-800-369-3949 for your Price Match!
At Altrec.com, we offer the best Price Matching guarantee on all our products. If you find an advertised price lower than ours from a legitimate authorized internet retailer and you meet the eligibility requirements, we will match that price.
You are eligible for price match if your request meets the following conditions:
The product we are price-matching needs to be identical to the product we have in stock. That means the product must be indentical in size, model year, color, etc.
The price we are matching must include all costs the competitor would charge you for the item including tax and shipping where applicable.
The product we are matching must be in stock and currently available for purchase.
The product must be offered for sale for a continuous 24 hour period
Price matching does not apply to eBay or other internet auction sites.
When requesting a price match, please be aware that prices will be compared on the following criteria:
Price comparisons include the prouduct price plus shipping & handling charges when calculating the competitor's total price in comparison to Altrec.com's product price.
The price matching does not apply when you use coupons, rebates, promotional offers or product-bundle pricing on the order.
Price matching is limited to one item of the same product, shipped to the same address.
Price matching is always subject to the discretion of Altrec.com.
How do I submit a Request?
Call one of our knowledgeable sales representatives at 1-800-369-3949
Credit Card Security
Shopping at our site is safe, and we guarantee it. All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the corner of your browser screen.
If you would prefer not to place your order on-line, please call our Customer Service at 1-800-369-3949. One of our customer service representatives will be happy to assist you.
Our Price Policy
We guarantee that if we place an item on sale less than 7 days after you bought it at full price, just let us know and we will happily refund you the difference. This offer only applies to purchases made within the last 7 days, and only if we have the same size and color of that item in stock at the time. This offer does not apply to special sales, use of gift certificates, rebates or gift with purchase promotions.
Simply contact us within 7 days of your purchase by email with our Email Form or by phone at 1-800-369-3949.
No Sales Tax
US Orders: No Sales Tax on orders shipped outside Minnesota.
International Orders: Applicable sales tax for a particular country might be applied at time of delivery.
Shop Using PayPal
Shop with the convenience of a PayPal account. It's a safe and secure method of payment that accepts a wide variety of major credit or bank cards. PayPal - It's the safer, easier way to pay online.