We will never sell, lease, rent or give your e-mail address or other personal information to anyone else without your permission. Period. Since altrec.com's distribution model requires some manufacturers to ship products to customers, it is necessary to provide shipping information for that purpose only. We are firmly commited to your privacy.
We may use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart. We use cookies for other purposes such as site personalization. You can reject cookies and still use the Altrec.com site, however, it will disable the ability for the site to recognize your cart, your account and any personalization efforts.
This site contains links to other sites. Altrec.com is not responsible for the privacy practices or the content of such Web sites. Since Altrec.com's distribution model requires some manufacturers to ship products to customers, it is necessary to provide shipping information.
Our site uses an order form for customers to request information, products and services. We collect visitor's contact information including but not limited to addresses, email addresses, phone numbers and financial information (account or credit card numbers). Information is gathered by Altrec.com and its agent, Coremetrics, for the sole benefit of Altrec.com.
Contact information from the order form is used to send orders, information about our company, and promotional material from some of our partners to our customers. The customer's contact information is also used to get in touch with the customer when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.
Our online surveys ask visitors for contact information (typically the customer's email address) and demographic information (like their zip code, age, or income level). We use contact data from our surveys to send the user promotional material from Altrec.com and at times, some of our partners. When partners will receive the customer's information, it will be disclosed as such. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.
We run contests on our site in which we ask visitors for contact information (typically the customer's email address) and demographic information (like their zip code, age, or income level). We use contact data from our contests to send users promotional material from Altrec.com and at times, some of our partners. When partners will receive the customer's information, it will be disclosed as such. The customer's contact information is also used to contact the visitor when necessary (i.e. When someone wins a contest.) Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. When we collect sensitive information, it is done with our Secure Server (SSL). All employees are aware of security procedures and place the highest value on customers' privacy and security. For more information on our Security see the Your Information page.
Subscriptions to Magazines
altrec.com provides the opportunity for customers to purchase subscriptions to various publications. The information submitted will only be given to Altrec, Inc and the Publisher of the purchased magazine subscription. All use of information by altrec.com will be within the guidelines set forth in altrec.com's Privacy Policy. altrec.com cannot vouch for the privacy policies of the Publisher(s) and does not control or monitor the use of entry information by the Publisher(s).
Supplementation Information
This site supplements the information that you provide with information that is received from third parties.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
Changes to Customers' Accounts
Customers can change or delete their personal account information by going to the "My Account" section in the site, located in the navigation bar. Questions about accounts can be answered by the Customer Service group. Please send an email with your request to customerservice@altrec.com
Product Gear Reviews
When a customer writes a product Gear Review, the text of that review may also be published on Altrec.com, GreatOutdoors.com and other Altrec.com partner stores with the same products. The customer's name will only be shown if the customer chose not to remain anonymous when writing the Gear Review.
Changes to Privacy Policy
Internet dynamics continually change and it is possible that the Privacy Policy could undergo slight changes, although any such changes would most likely be minimal. However, if any substantial changes are made to the policy, we will make every effort to notify customers through prominent notices on the site. This will include the following: prominent display in the "About Us" section of the site and links on other prominent locations around the site to direct customers to any changes.
Contacting Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you may contact privacy@altrec.com or:
Altrec.com
Attn: Customer Service- Privacy
725 SW Umatilla Ave.
Redmond, OR 97756
Call Us:
1-800-369-3949
Email Us:
customerservice@altrec.com
We're Available:
Mon-Fri: 6am-7pm
Sun: noon-8pm PST
FREE shipping on $45
orders within the Contiguous United States
We're Available:
Mon-Fri: 6am-7pm
Sun: noon-8pm PST
Free Standard Shipping is available on purchases of $45 or more within the Contiguous U.S.. To receive FREE Shipping simply choose the FREE Shipping option during checkout. Exceptionally large/heavy items, such as a kayak or some Special Order items, may require an additional Handling Charge as noted on each product page.
Shopping at our site is safe, and we guarantee it. All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the corner of your browser screen.
If you would prefer not to place your order on-line, please call our Customer Service at 1-800-369-3949. One of our customer service representatives will be happy to assist you.
We guarantee that if we place an item on sale less than 10 days after you bought it at full price, just let us know and we will happily refund you the difference. This offer only applies to purchases made within the last 10 days, and only if we have the same size and color of that item in stock at the time. This offer does not apply to special sales, use of gift certificates, rebates or gift with purchase promotions.
Simply contact us within 10 days of your purchase by email at customerservice@altrec.com or by phone at 1-800-369-3949.
We are committed to providing the highest quality gear for your outdoor adventures. Altrec provides world-class service, exceptionally fast delivery and a straightforward buying experience.
If you are not completely satisfied with your purchase for any reason, you can simply return any item within 60 days of purchase for a refund or exchange (less cost of shipping), no questions asked.
Shop with the convenience of a PayPal account. It's a safe and secure method of payment that accepts a wide variety of major credit or bank cards. PayPal - It's the safer, easier way to pay online.
We will never sell, lease, rent or give your e-mail address or other personal information to anyone else without your permission. Period. Since our distribution model requires some manufacturers to ship products to customers, it is necessary to provide shipping information for that purpose only. We are firmly commited to your privacy.
Free Standard Shipping is available on purchases of $45 or more within the Contiguous U.S.. To receive FREE Shipping simply choose the FREE Shipping option during checkout. Exceptionally large/heavy items, such as a kayak or some Special Order items, may require an additional Handling Charge as noted on each product page.
Orders are processed and shipped on business days only, not weekends or holidays. Severe weather may also cause delays in shipping. Orders containing items that ship from multiple locations may be shipped separately to serve you better.
Our shipping partner FedEx does not deliver any shipments on Sundays and does not deliver Ground shipments on Mondays.
If your order is received before 2pm Pacific Time, we will do our very best to ship it out on the same day. Orders placed after 2pm Pacific Time will begin processing the following business day.
Washington State Sales Tax - Sales tax is added to orders delivered within Washington State. The State of Washington requires that we charge state and local sales tax on the full amount of the order, including any shipping charges. Sales tax is calculated using the base state tax rate of 6.5% plus the local tax rate associated with the shipping address in your order. This combined sales tax total will be displayed during checkout along with other pricing information that pertains to your order.
New York State Sales Tax - Sales tax is added to orders delivered within New York State. The State of New York requires that we charge state and local sales tax on the full amount of the order, including any shipping charges. Sales tax is calculated using a combined state and local sales tax rate based on the shipping address in your order. There may be exemptions for certain clothing and footwear based on New York State sales and use tax regulations. This calculated sales tax total will be displayed during checkout along with other pricing information that pertains to your order.
We've done our best to make Returns EASY for you to send back to us.
 |
 |
 |
| 1. In your Account, find your order, choose the items and print your packing list. | 2. Pack the list inside of your package with the item(s) to return. | 3. Send your return package insured with your choice of carrier. |
You may also contact our Customer Service department to arrange for returns and receive a Return Merchandise Authorization (RMA) number. Please call 1-800-369-3949 with any questions, or use our Live Chat available during OUR HOURS - Mon-Fri: 6am-7pm. Sun: noon-8pm PST .
