Collecting Information About You
Non-Personally Identifiable Information: We may use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
Personally Identifiable Information: Our site uses an order form for customers to request information, products and services. We collect visitor's contact information including but not limited to name, billing/shipping addresses, email addresses, phone numbers, gender, and financial information (account or credit card numbers).
Our online surveys ask visitors for contact information (typically the customer's email address) and demographic information (like their zip code, age, or income level). We use contact data from our surveys to send the user promotional material from Altrec.com and at times, some of our partners. When partners will receive the customer's information, it will be disclosed as such. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.
We run contests on our site in which we ask visitors for contact information (typically the customer's email address) and demographic information (like their zip code, age, or income level). We use contact data from our contests to send users promotional material from Altrec.com and at times, some of our partners. When partners will receive the customer's information, it will be disclosed as such. The customer's contact information is also used to contact the visitor when necessary (i.e. when someone wins a contest.) Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.
Using Information About You
Contact information from the order form is used to send orders, information about our company, and promotional material from some of our partners to our customers. The customer's contact information is also used to get in touch with the customer when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.
Since Altrec.com's distribution model requires some manufacturers to ship products to customers, it is necessary to provide shipping information for that purpose.
The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more relevant. If you prefer that we do not share your information with other parties, please follow the instructions in the section below titled "Choice/Opt-Out".
This site contains links to other sites. Altrec.com is not responsible for the privacy practices or the content of such Web sites. Since Altrec.com's distribution model requires some manufacturers to ship products to customers, it is necessary to provide shipping information.
We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our web sites. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit http://www.networkadvertising.org/.
Altrec.com takes special care to protect the safety and privacy of children. Our web sites are general audience sites, and we do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who has told us that they are under the age of 13.
Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental controls or other web filtering technology to supervise children's access to the Internet.
Changes to Customers' Accounts
Questions about accounts can be answered by the Customer Service group. Please send an email with your request using our Email Form
Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. When we collect sensitive information, it is done with our Secure Server (SSL). All employees are aware of security procedures and place the highest value on customers' privacy and security. For more information on our Security see the Your Information page.
Subscriptions to Magazines
This site supplements the information that you provide with information that is received from third parties.
To remove your name from our mailing, sharing, or email lists follow any of the methods below.
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
- You can send email with our Email Form
- You can call the following telephone number: 1-800-369-3949
- In the commercial emails we send you, you may click the "unsubscribe" link at the bottom of the email to unsubscribe from the email list.
Product Gear Reviews
When a customer writes a product Gear Review, the text of that review may also be published on Altrec.com, GreatOutdoors.com and other Altrec.com partner stores with the same products. The customer's name will only be shown if the customer chose not to remain anonymous when writing the Gear Review.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you may contact us with our Email Form or:
Attn: Customer Service- Privacy
170 SW Scalehouse Loop
Bend, OR 97702