FREE Shipping on $50 orders - limited to shipments within the 48 contiguous United States
Simply choose the Standard Shipping option during checkout
Some Special Orders and some exceptionally large/heavy items, such as a kayak, may require an additional Handling charges as noted on each product page.
Standard Return Policy: Any product purchased from Altrec between 1/1 and 10/15 may be returned within 30 days for credit or exchange, as long as it is unused, tags attached, and in its original condition.
Holiday Return Policy: Any product purchased from Altrec between 10/16 and 12/31, may be returned by 1/31 for credit or exchange, as long as it is unused, tags attached, and in its original condition.
All sales on the following types of product are FINAL and cannot be returned:
All load-bearing climbing equipment and related hardware.
All swimsuits and underwear.
Helmets that show any sign of use.
We're working to make Returns EASY for you to send back to us.
1. In your Account, find your order, choose the items and print your packing list.
2. Pack the list inside of your package with the item(s) to return.
3. Send your return package using your choice of carrier or our $8.00 UPS label.
You may also contact our Customer Service department to arrange for returns and receive a Return Merchandise Authorization (RMA) number. Please call 1-800-369-3949 with any questions.
We're available: Mon-Fri: 7:30am-4:00pm PST, Sat-Sun: CLOSED.
We'll Match All Competitor Pricing!
All 2014 Gear is Excluded
Price Matching Guarantee
Call Now For your Price Match: 1-800-369-3949
At Altrec, we offer the best Pricing Matching guarantee on all our products. If you find an advertised price lower than ours from a legitimate authorized internet retailer and you meet the eligibility requirements, we will match that price.
You are eligible for price match if your request meets the following conditions:
The product we are price-matching needs to be identical to the product we have in stock. That means the product must be identical in size, model year, color, etc.
The price we are matching must include all costs the competitor would charge you for the item including tax and shipping where applicable.
The product we are matching must be in stock and currently available for purchase.
The product must be offered for sale for a continuous 24 hour period.
Price matching does not apply to eBay or other internet auction sites.
When requesting a price match, please be aware that prices will be compared on the following criteria:
Price comparisons include the product price plus shipping and handling charges when calculating the competitor's total price in comparison to Altrec.com's product price.
Price matching does not apply when you use coupons, rebates, promotional offers, or product-bundle pricing on the order.
Price matching is limited to one item of the same product, shipped to the same address.
Price matching is always subject to the discretion of Altrec.com.
How do I submit a Request?
Call one of our knowledgeable sales representatives at 1-800-369-3949
Credit Card Security
Shopping at our site is safe, and we guarantee it. All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the corner of your browser screen.
If you would prefer not to place your order on-line, please call our Customer Service at 1-800-369-3949. One of our customer service representatives will be happy to assist you.
Our Price Policy
We guarantee that if we place an item on sale less than 7 days after you bought it at full price, just let us know and we will happily refund you the difference. This offer only applies to purchases made within the last 7 days, and only if we have the same size and color of that item in stock at the time. This offer does not apply to special sales, use of gift certificates, rebates or gift with purchase promotions.
Simply contact us within 7 days of your purchase by email with our Email Form or by phone at 1-800-369-3949.
No Sales Tax
US Orders: No Sales Tax on orders shipped outside Minnesota.
International Orders: Applicable sales tax for a particular country might be applied at time of delivery.
Shop Using PayPal
Shop with the convenience of a PayPal account. It's a safe and secure method of payment that accepts a wide variety of major credit or bank cards. PayPal - It's the safer, easier way to pay online.